CWG launches customer engagement platform for its 1.1+ million weekly visitors – 29.09.22

A new engagement platform for use by residents, office workers and visitors to enhance their experience

  • The App will serve over 1.1+ million visitors who come to Canary Wharf each week and act as a guide to anyone visiting, working and living at Canary Wharf
  • The platform will bring together everything CWG has to offer into one online platform, including digital interactive maps, what’s new to the Wharf, offers and promotions
  • It will unite the 128-acre Canary Wharf community of residents, office occupiers, retailers, restaurateurs, and visitors
  • Canary Wharf’s retail offering comprises over 300 shops, cafes, bars and restaurants, a year-round events programme, one of London’s biggest roof gardens and an award-winning, free-to-visit, public art collection. All within 15 minutes’ walk
  • CWG are partnering with Proptech company Equiem, which is providing the platform with more features being regularly added
  • The App is accessible by phone and desktop and covers the whole CWG Estate
  • Click here to download the App

Michelle Laramy, Director of Customer Experience at Canary Wharf Group: “We are delighted to partner with Equiem to develop a CWG Estate wide App.  This is a major step in our ambition is to create an extraordinary environment for our residents, workers, and visitors so they can fully enjoy all the benefits of Canary Wharf. By bringing our unique offering online, we are creating a genuinely customer-centric experience for all our communities and providing them with everything they need in once place – it’s all here.”

Bronny Wilson, Regional Head – Europe, Equiem: “The Canary Wharf estate is one of the most iconic urban destinations in the world. Their ambition to grow and empower their community resonates with everything Equiem stands for and believes in. We are delighted to work with them to equip retailers, restaurants, residents, visitors, and workers with user-friendly technologies to enhance and streamline an already vibrant destination.”


For further information, please contact:

Press Office
Canary Wharf Group plc
T: 020 7418 2166

Notes to Editors

About Canary Wharf Group:

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. 

CWG is the largest sustainable developer in the UK and also excels operationally as it has purchased 100% electricity from renewable sources since 2012 and sent zero waste to landfill since 2009. 

CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. 

The Company’s current £2bn construction activity and pipeline includes more than 500k square feet NIA of commercial properties and over 2,300 new homes for sale and rent.
LinkedIn: @CanaryWharfGroup
Instagram: @canarywharflondon / @eastwintergarden / @woodwharf
TikTok: @canarywharflondon
Twitter: @YourCanaryWharf / @CanaryWharfGrp / @Level39CW / @Wood_Wharf

About Equiem

Equiem is the global leader in commercial workplace experience technology.

The future of the office is uncertain. Equiem empowers property owners and managers in the global real estate industry with a mix of life-improving technologies and exceptional experiences, all designed to strengthen customer satisfaction and loyalty in the face of evolving demand.

Equiem’s market-leading workplace experience technology suite is live in more than 500 buildings worldwide, across over 100 million square feet of real estate. With a tenant experience platform, e-commerce platform, flexible space booking platform, and a comprehensive arsenal of property management software solutions, landlords can attract and retain occupiers, streamline operations, deliver targeted communications, supercharge onsite retail and services, and unlock additional asset value across their portfolios.

The Equiem suite also includes the most advanced tenant analytics in the market, providing clients with rich, actionable intelligence that drives smarter, more effective tenant engagement.

Founded in 2011, Equiem operates in Australia, the USA, the UK, Ireland and Canada.

For all general enquiries: