Canary Wharf Group appoints new Director of Customer Experience – 27.01.22

Canary Wharf Group (CWG) is pleased to announce the appointment of Michelle Laramy, who will be joining as Director of Customer Experience at CWG.

Michelle is a highly regarded customer experience leader with over twenty years’ experience across real estate, financial services and retail. Michelle joins CWG from the Crown Estate where she was the Head of Customer since 2015. At the Crown Estate, Michelle was accountable for the development and delivery of the customer strategy and roadmap across the £14bn UK real estate business. Previously, Michelle was the Head of Customer Experience at Santander for over four years.

Michelle’s appointment to this new role reinforces Canary Wharf’s transformation to be an increasingly customer centric business. CWG’s priority is to create a sustainable place that enhances the wellbeing of those who live, work and thrive at Canary Wharf

Michelle will have a pivotal role in continuing to develop the strategy for CWG’s customers and to support its ambition to better understand diverse customer profile using data and insights.

Michelle will join CWG at the start of February.

Jane Hollinshead, MD of People, Culture and Customer Experience, Canary Wharf Group, said: “Michelle is the perfect fit for our ambition to create genuine value and impact for all our customers through the delivery of the highest quality and sustainable space in London. Michelle’s stand out reputation and expertise will be a huge asset to CWG as we strengthen our focus on being a genuinely customer-centric business and I’m delighted to welcome her onboard.”

Michelle Laramy said: “The customer experience at Canary Wharf continues to evolve through an ever more diverse mix of new and exciting retail and leisure experiences, and residential developments, whilst attracting the next generation of customers to locate here. CWG is committed to becoming customer centric and consistently deliver an exceptional experience for those living, working and visiting its destination. It’s an exciting time for me to join Canary Wharf Group and to be part of their transformation/journey.”


For further information, please contact:

Press Office
Canary Wharf Group plc
T: 020 7418 2166

Notes to Editors

About Canary Wharf Group:

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.7 million square feet of office space, 0.9 million square feet of retail and over 1,000 Build to Rent apartments.

CWG is the largest sustainable developer in the UK with over 11 million square feet of sustainable certified buildings. CWG also excels operationally having purchased 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme.

Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.
LinkedIn: @CanaryWharfGroup
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Twitter: @YourCanaryWharf / @CanaryWharfGrp / @Level39CW / @Wood_Wharf