Retail Project Manager

Date Posted: 16/07/2021
Department: Retail
Company: Canary Wharf Ltd
Reporting to: Retail Project Executive

Job Summary:

The Retail Project Manager will manage Tenants’ and Landlords’ new installations or refurbishments from inception, ensuring each installation and project is completed in accordance with the Canary Wharf Management Limited design criteria.

About Canary Wharf Group

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.5 million square feet of office space, 0.9 million square feet of retail and over 1,000 build-to-rent apartments.

CWG is the largest sustainable developer in the UK with over 10 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2.4bn construction activity is composed of 500k square feet of commercial properties and over 1,750 new homes for sale and rent.

Our Culture and Values

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellence: Commit to achieving the best with integrity

Collaboration: Make us of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Main Responsibilities
  • To initiate projects in liaison with Tenants and their representatives, with precise and prompt follow up on meetings, and documented information in accordance with ISO 9001, 14001 & OHSAS18001.
  • Regularly coordinate with the Building Managers in implementing established design criteria and aesthetic standards.
  • Regularly coordinate with CWL legal department to ensure that any procedures followed in project delivery are reasonable and enforceable under the terms of the leases.
  • Design and maintain a fully coordinated information system for all items relating to tenant designs and fit out and keep records of all lease required information. Prepare and update status reports and programmes.
  • Provide retail hand over support to the management staff of both retail and commercial complexes. This will include delivery of mechanical, electrical plans, specifications and warranties and general assistance as necessary.
  • Regularly coordinate with the follow up on all work orders receivable and billings with accounting personnel.
  • Contribute to and understand the Tenants’ Handbook which outlines the constraints and opportunities for each tenant fit out and update existing handbooks and create new handbooks, as necessary, to embrace new projects.
  • Create and maintain clear lines of communications with the base building construction and design teams to ensure:
    • The base build design is clearly understood by the tenant’s retail team and any design changes are imparted.
    • All tenant requirements are clearly understood and implemented by the base building team.
  • Regularly co-ordinate with the leasing team to ensure that they are fully aware of any design or construction issues which may affect their ability to lease space, e.g.: construction costs for different tenant schemes, changes to merchandise plans etc.
  • Understand, and keep up to date on the base building designs for the public and tenanted retail spaces:
    • Layout
    • Finishes
    • Fixtures
    • Mechanical
    • Electrical
    • Lighting
  • With the Tenants
    • Ensure that tenants are provided with and understood the full set of base build drawings and documentation relevant to their unit, and the Tenants’ Handbook.
    • Manage all communications with the tenants relating to base building and other CWL issues relating to the retail spaces, both public and leased.
    • Meet with Tenants and their designers to resolve issues relating to:
      • Layout
      • Finishes
      • Fixtures
      • Mechanical
      • Electrical
      • Lighting
      • Plumbing
      • Shop fronts
      • Signing and graphics
    • Co-ordinate and manage the design submissions from tenants, ensuring that plans and approvals are received within the prescribed period relating to the lease.
    • Be available to assist the tenants’ construction teams to answer queries and solve design/co-ordination problems as they arise. Maintain a regular inspection schedule to check on both Landlord and Tenant work in progress.
    • When necessary, assist tenants in selecting their contractors, and follow up by establishing appropriate lines of communications with the contractors’ personnel.
    • Oversee and advise Tenants regarding filing and receiving appropriate approvals for all building plans required by the lease and relevant Authorities.
      • Building Control
      • Fire Officer
      • Environmental Health
      • Liquor Licences
      • The Landlord’s Building Insurers
    • Monitor and track Landlord/Tenant billing process that will work within the company’s framework while providing clear cost information to the Tenant. Meet with base building estimators to set standards for Landlord work paid for by the Tenant.
    • Project manage Landlord’s works.
    • Oversee tenant’s fit out to ensure it meets with the local authorities’ requirements and is built in accordance with the drawings.
    • To review and approve payment of the Landlord’s contribution.
    • Coordination of the as built drawings.
What We Require of You

  • Construction or Engineering background is essential.
  • The incumbent must be numerate have concise communicational skills and the ability to motivate/organise staff resources efficiently and effectively.
  • Construction project management in low to medium value projects would be an asset.
  • A relevant degree would be beneficial.
  • Retail experience would be preferential.

To achieve our company vision, mission and values, there are core responsibilities within each job role that helps us provide a consistent, safe and effective approach, whilst improving the service that we deliver.

All staff shall:

  • Adhere to our Health, Safety, Quality and Sustainability requirements as detailed in our policies within our Integrated Management System. The latest documents including relevant procedures and forms can be found on SharePoint, with Trade Contractor and Consultant related documents on Asite.
  • Act responsibly, and take care of yourselves and others. Follow all necessary precautions, guidance and instructions when conducting, supervising or managing a task. Further details regarding Health & Safety are set out in the Health & Safety Policy, within our Employee Handbook and are available within our health and safety management system located on SharePoint.
  • Protect the environment and reduce our environmental impacts through reducing energy use and minimising waste produced onsite. Staff should adhere to the procedures in our environmental management system. Relevant documents are located on SharePoint.

What We Offer

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.

Closing date for applications is Friday 30 July 2021.

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