Loading Dock Operator

Date Posted: 14/09/2021
Department: Newfoundland
Company: Vertus Residential Management
Reporting to: Manager – Operations

Job Summary:

Reporting directly to the Manager – Operations, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

 
Who is Vertus?

Vertus is part of the Canary Wharf Group, one of London’s great landlords. Over the last 30 years the Group has serviced the world’s blue chip corporate and retail tenants whilst undertaking the design, construction and management of the ever-growing Estate.

Canary Wharf Group has built this reputation by providing exceptional service through estate management, building management, public space management and security.

The Vertus team will manage all aspects of the Build to Rent assets on the Estate, as well as the initial management during the final construction programme and handover period.

The team will be based on site and will be comprised of a core group of experienced specialists and individual building management members, dedicated to the lettings and management of both the building and the apartments. This team will have a comprehensive track record of delivering excellent service and will be dedicated to meeting the needs of their customers and residents.

The Vertus team will be dedicated to providing a superlative service to residents, 24 hours a day and 365 days per year.

About Canary Wharf Group

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.7 million square feet of office space, 0.9 million square feet of retail and over 1,000 build-to-rent apartments.

CWG is the largest sustainable developer in the UK with over 10 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2.4bn construction activity is composed of 500k square feet of commercial properties and over 1,750 new homes for sale and rent.

Our Culture and Values

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellence: Commit to achieving the best with integrity

Collaboration: Make us of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Main Responsibilities

  • To be responsible for the “day-to–day” operation of the loading dock areas and adjacent areas and to ensure that all activities are carried out in a well-disciplined, efficient and co-operative manner for the benefit of all legitimate users of the loading dock facilities.
  • To ensure that all tenants and other authorised persons using the loading dock facilities comply with the agreed regulations and procedures.
  • To ensure the proper admittance of authorised vehicles and to ensure that the drivers are directed to the appropriate bays/ delivery areas.
  • To record all tenant deliveries in accordance with the agreed procedures and to supervise vehicle unloading and goods clearance from the dock area to ensure rapid turnaround.
  • To control and supervise the operation of the goods lifts in accordance with the agreed procedures and use the associated computer software programme to co-ordinate and schedule this activity.
  • To arrange porterage as appropriate.
  • To ensure that the loading dock/car park areas are kept clean and tidy at all times, and that the proper cleaning procedures in the vicinity of the waste compactor/containers are carried out to ensure that hygienic conditions are maintained.
  • To ensure that only authorised and trained personnel use the equipment and machinery located in the car park/loading dock areas. All faults and defects to be reported to the central Help Desk.
  • To arrange for the delivery and collection of waste compactors/containers to ensure that an efficient service is maintained for the removal of waste from the building.
  • To be thoroughly familiar and comply with the Company’s Health & Safety procedures and to ensure that the correct protective clothing is worn where applicable.
  • To ensure that all users of the loading dock/car park areas observe and comply with the necessary regulations and precautions in respect of Health & Safety regulations.
  • To maintain good working relations with tenant representatives and suppliers/ contractors using the facilities and to use the e-mail facility as required to confirm bookings and delivery activity.
  • To promptly report to the Manager – Operations / Building Manager any problems relating to the operation of the loading dock/car park areas.
  • To carry out other reasonable duties as requested by the Manager – Operations / Building Manager.

What We Require of You

  • Previous experience in working within a loading dock or similar environment is preferable.
  • The duties will include some form of heavy lifting and strenuous physical activity. Therefore, the incumbent must have the ability to undertake such duties.
  • Possess IT skills and be computer literate.
  • It is desirable that the incumbent holds a current forklift licence.
  • Possess hand signalling skills.
  • The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.

To achieve our company vision, mission and values, there are core responsibilities within each job role that helps us provide a consistent, safe and effective approach, whilst improving the service that we deliver.

All staff shall:

  • Adhere to our Health, Safety, Quality and Sustainability requirements as detailed in our policies within our Integrated Management System. The latest documents including relevant procedures and forms can be found on SharePoint, with Trade Contractor and Consultant related documents on Asite.
  • Act responsibly, and take care of yourselves and others. Follow all necessary precautions, guidance and instructions when conducting, supervising or managing a task. Further details regarding Health & Safety are set out in the Health & Safety Policy, within our Employee Handbook and are available within our health and safety management system located on SharePoint.
  • Protect the environment and reduce our environmental impacts through reducing energy use and minimising waste produced onsite. Staff should adhere to the procedures in our environmental management system. Relevant documents are located on SharePoint.

What We Offer

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.

Closing date for applications is Friday 8 OCtober 2021.

Early applications are encouraged as we reserve the right to appoint at any point.

    Are you eligible to work in the UK?

    Please upload your CV here*

    Allowed file types: .pdf, .doc, .docx, .rtf. Size limit 2mb

    *Required field