Loading Dock Operator

Fixed days – Friday to Tuesday inclusive

Date Posted: 12/01/2022
Department: 16-19 Canada Square
Company: Canary Wharf Management Ltd
Reporting to: Loading Dock Supervisor

Job Summary:

To assist the Loading Dock Supervisor / Building Manager with the provision of a safe secure and efficient service for the building, tenants and legitimate users of the loading dock/car parking facilities.

Note, this position has fixed working days, Friday to Tuesday inclusive.

About Canary Wharf Group

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.7 million square feet of office space, 0.9 million square feet of retail and over 1,000 build-to-rent apartments.

CWG is the largest sustainable developer in the UK with over 10 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2.4bn construction activity is composed of 500k square feet of commercial properties and over 1,750 new homes for sale and rent.

Our Culture and Values

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellence: Commit to achieving the best with integrity

Collaboration: Make us of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Main Responsibilities

  • To assist with the general loading dock operation and to ensure that all activities are carried out in a well-disciplined, efficient and co-operative manner for the benefit of all legitimate users of the loading dock facilities.
  • To assist the Loading Dock Supervisor/Building Manager in ensuring that all persons using the loading dock facilities comply with the agreed regulations and procedures.
  • To comply with the agreed procedures in the recording of all tenant deliveries by ensuring that tenants are promptly informed of such deliveries and that the necessary authorised signatures for delivered goods are obtained.
  • To clean the loading dock/car park/associated storage and service areas and to ensure that all such areas in good order and that hygienic conditions are maintained at all times.
  • To assist with porterage and storage of delivered goods or goods awaiting collection as required.
  • To ensure that only authorised and trained personnel use the equipment and machinery located in the car park/loading dock areas with particular reference to compactors and dock levellers. All faults and defects to be reported to the building “Help Desk”.
  • To assist the Loading Dock Supervisor/Building Manager with the delivery and collection of waste compactor containers as required and the operation of compactors.
  • To be thoroughly familiar and comply with the company’s “Health & Safety” policy and procedures and to ensure that the correct protective clothing is worn where applicable.
  • To ensure that all users of the loading dock/car park areas observe and comply with the necessary regulations and precautions in respect of “Health & Safety” regulations.
  • To maintain good working relationships with tenant representatives and suppliers/ contractors using the facilities.
  • To promptly report to the Loading Dock Supervisor/Building Manager any problems relating to the operation of the loading dock/car park areas.
  • To carry out other reasonable duties as requested by the Loading Dock Supervisor/Building Manager.

What We Require of You

  • Previous experience in working within a loading dock or similar environment is preferable.
  • The duties will include some form of heavy lifting and strenuous physical activity. Therefore, the incumbent must have the ability to undertake such duties.
  • Possess IT skills and be computer literate.
  • It is desirable that the incumbent holds a current forklift license.
  • Possess hand signaling skills.
  • The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
  • The incumbent must be available to work from Friday to Tuesday as these days are fixed and will need to be able to commit to shift work.

To achieve our company vision, mission and values, there are core responsibilities within each job role that helps us provide a consistent, safe and effective approach, whilst improving the service that we deliver.

All staff shall:

  • Adhere to our Health, Safety, Quality and Sustainability requirements as detailed in our policies within our Integrated Management System. The latest documents including relevant procedures and forms can be found on SharePoint, with Trade Contractor and Consultant related documents on Asite.
  • Act responsibly, and take care of yourselves and others. Follow all necessary precautions, guidance and instructions when conducting, supervising or managing a task. Further details regarding Health & Safety are set out in the Health & Safety Policy, within our Employee Handbook and are available within our health and safety management system located on SharePoint.
  • Protect the environment and reduce our environmental impacts through reducing energy use and minimising waste produced onsite. Staff should adhere to the procedures in our environmental management system. Relevant documents are located on SharePoint.

What We Offer

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.

Closing date for applications is Wednesday 26 January 2022.

Early applications are encouraged as we reserve the right to appoint at any point.

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