Car Parks Administrator

Date Posted: 25/11/2021
Department: Car Parks
Company: Canary Wharf Management Ltd
Reporting to: Car Parks Operations Manager

Job Summary:

To provide reception and administrative support to the Car Parks team as well as general accounting duties

About Canary Wharf Group

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.7 million square feet of office space, 0.9 million square feet of retail and over 1,000 build-to-rent apartments.

CWG is the largest sustainable developer in the UK with over 10 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2.4bn construction activity is composed of 500k square feet of commercial properties and over 1,750 new homes for sale and rent.

Our Culture and Values

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellence: Commit to achieving the best with integrity

Collaboration: Make us of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Main Responsibilities

  • To assist the Car Park team with general office duties.
  • To refer the Car Park operational and maintenance queries to the relevant Department and to follow up as necessary.
  • To perform various accounting functions as required by the Car Parks Operations Manager/Bookkeeper Administrator.
  • Photocopying and operation of other office equipment including access control systems.
  • To assist in the preparation of Car Park pass cards, monitoring and updating the Car Park Access Control System. Liaising with tenant companies and Independent customers in this audit process.
  • To assist in the timely preparation of the Monthly Management Report and identify inaccuracies.
  • To perform receptionist duties which include answering telephones, intercoms and radio calls.
  • To raise Purchase Order Requests and deal with any queries on M2 in consultation with the Car Parks Operations Manager
  • To administer all holiday requests and absences onto HR Pro for approval by the Car Park Operations Manager.
  • To help maintain and administer the Car Park filing system, as required.
  • To assist with the preparation of producing listings of pass cards, pass card usage, issuing pass cards, cancellation and reconcile statements for tenant companies.
  • To monitor usage of all motorcycle pass cards and maintain log records.
  • To maintain records of all cash coupons and produce complimentary coupons as required.
  • To assist with the permit entry and exit of authorised vehicles by remote from the Car Park office and manage discounts and lost tickets via remote access.
  • To carry out any other reasonable duties as requested by a member of the Car Parks Operations Manager.
  • Responsible for the replenishment of stationery and checking deliveries.
  • To be thoroughly familiar and comply with the Company’s “Health & Safety” policy and procedures.
  • Ability to prioritise in demanding situations and manage time accordingly.
  • To understand the processes for taking cash and credit card and the accuracy of the audit trail with paperwork and receipts.

What We Require of You

  • Previous customer service experience is desirable.
  • Previous experience in an accounting environment would be beneficial.
  • Flexible, organised and calm approach to work is essential.
  • A team player who is hardworking and able to work in a demanding environment.
  • The incumbent must be capable of working on their own initiative.
  • Good communication and organisational skills is essential.
  • Minimum 5 x GCSE grades A-C standard of education.
  • Working knowledge of Microsoft Word, Excel and Access is essential.

To achieve our company vision, mission and values, there are core responsibilities within each job role that helps us provide a consistent, safe and effective approach, whilst improving the service that we deliver.

All staff shall:

  • Adhere to our Health, Safety, Quality and Sustainability requirements as detailed in our policies within our Integrated Management System. The latest documents including relevant procedures and forms can be found on SharePoint, with Trade Contractor and Consultant related documents on Asite.
  • Act responsibly, and take care of yourselves and others. Follow all necessary precautions, guidance and instructions when conducting, supervising or managing a task. Further details regarding Health & Safety are set out in the Health & Safety Policy, within our Employee Handbook and are available within our health and safety management system located on SharePoint.
  • Protect the environment and reduce our environmental impacts through reducing energy use and minimising waste produced onsite. Staff should adhere to the procedures in our environmental management system. Relevant documents are located on SharePoint.

What We Offer

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.

Closing date for applications is Friday 10 December 2021.

Early applications are encouraged as we reserve the right to appoint at any point.

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