Since gaining accreditation to the ISO 9001 standard in 2003 we have worked, with the full support of the CWCL Executive Directors, to continually refine and improve our key business processes, ensuring that all projects and departments implement best practice throughout the design, procurement, construction and handover phases.
At the core of our QMS stand our Quality Management Policy Statement and Corporate Objectives.
Our Design Consultants and Trade Contractors
In addition to operating an ISO 9001:2015 compliant system internally, we require each of the Design Consultants and Trade Contractors working on our development projects to meet our Quality Management requirements and to produce and implement a Quality Plan covering the full scope of their works.
One of the essential processes necessary to meet our requirement to strive for continual improvement is auditing. In addition to biannual audits of our QMS conducted each year by ISOQAR, our annual audit programme ensures that our own internal departments and processes are regularly audited and that any non-conformances raised are effectively closed out by the implementation of the relevant correction and corrective action.
In the same way, our external audit programme covers services provided by our Design Consultants and Trade Contractors who are audited as required during the design and construction phases, depending on identified risk and duration of the project.
In order to assist in improving our internal processes and working methods, we operate a Lessons Learnt process. Lessons Learnt documents feed back into the QMS and are one of the means by which we seek to continually improve our working practices.
With ongoing senior management support, CWCL is committed to seeking ways to continually improve its processes and working practices, and we look forward to continued success in this endeavour.