Date Posted: 07/07/2020

Company: Vertus Residential Management

Reporting to: Head of Facilities

Maintenance Operator, Grade 2 (Vertus)

Job Summary: Reporting directly to the Head of Facilities, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Who is Vertus?

Vertus is part of the Canary Wharf Group, one of London’s great landlords. Over the last 30 years the Group has serviced the world’s blue chip corporate and retail tenants whilst undertaking the design, construction and management of the ever-growing Estate.

Canary Wharf Group has built this reputation by providing exceptional service through estate management, building management, public space management and security.

The Vertus team will manage all aspects of the Build to Rent assets on the Estate, as well as the initial management during the final construction programme and handover period.

The team will be based on site and will be comprised of a core group of experienced specialists and individual building management members, dedicated to the lettings and management of both the building and the apartments. This team will have a comprehensive track record of delivering excellent service and will be dedicated to meeting the needs of their customers and residents.

The Vertus team will be dedicated to providing a superlative service to residents, 24 hours a day and 365 days per year.

Main Responsibilities

  • To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate.
  • To carry out the required routine servicing, repair or adjustment of plant or machinery in accordance with the planned maintenance schedule or as tasked by the HOF.
  • To adopt a flexible approach in respect of other skills or trades to ensure the most cost effective completion of all tasks.
  • To undertake other skilled tasks in which competence has been demonstrated.
  • To be competent in the use of Information Technology and have Building Management Systems experience.
  • To monitor plant as tasked and to record data using the supplied documentation.
  • To achieve the highest possible standard of plant and equipment efficiency by ensuring that each task is carried out in accordance with the set requirements and instructions.
  • To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate.
  • To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
  • To be thoroughly familiar and comply with the Company’s “Health & Safety” policy and procedures and to immediately report any hazards or infringements to the HOF.
  • To action and complete time/task sheets on a daily basis in accordance with agreed procedures.
  • To undertake any other reasonable duties as requested by the HOF.
Health Safety & Welfare, Environmental and Quality Management Responsibilities
Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental Responsibilities
All Staff are required to follow the Canary Wharf Group plc (CWG) Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and associated documents

Quality Management Responsibilities
All staff are required to comply with CWG Quality Management System requirements detailed within the Company Quality Manual & Policies, and to ensure that all Procedure; Plans and Forms within InfoBase are effectively implemented to meet the set ISO 9001 Quality Management Standard.

Person Specification
  • To have an enthusiastic and positive attitude.
  • The post holder is required to be tidy and presentable at all times.
  • Be able to work as a team member and to communicate effectively at all levels.
  • To be customer focused and diplomatic in their approach.
  • Able to make decisions to the benefit of the business.
  • Although full training will be given and all safety equipment supplied it may be essential (for some Maintenance Operators) that applicants are able to work at heights outdoors.
  • The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf and Vertus.
  • Previous experience working in a modern building services maintenance environment, and able to demonstrate basic understanding of HVAC and building services is essential.
  • It would be highly desirable for the candidate to have completed a full time apprenticeship in an electrical or Building Services HVAC

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.