Date Posted: 07/05/2019

Company: Canary Wharf Management Ltd

Department: One Canada Square

Reporting to: Director – Building Management

Location: Canary Wharf, London, E14

Building Manager

Job Summary: To manage and be responsible for the efficient operation and maintenance of the designated building(s).

Directly Supervising:

  • Building Services Manager
  • Engineering Supervisor
  • Loading Dock Supervisor
  • Secretary
  • Administrator

Main Responsibilities

  1. To be responsible for the day-to-day management of the designated building(s) and Canary Wharf Management Ltd (CWML) staff located therein.
  2. To oversee and monitor tenant alterations and improvements to ensure that such works are carried out in accordance with the agreed guidelines/procedures, approval documentation and lease requirements.
  3. To maintain excellent landlord/tenant relationships and to ensure that all services as required by the respective leases are maintained to the highest possible standard.
  4. To ensure good tenant communications on all issues relating to day-to-day operation of the building and facilities provided.
  5. To maintain good relationships with the general public exposed to or using the facilities provided by the internal and external building.
  6. To set the scope and specifications for the cleaning requirements and to ensure that the required standards are maintained through audits and SLA’s.
  7. To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.
  8. To prepare and manage the service charge budget for the building and to ensure that all such expenditure is controlled and monitored in line with CWG policies and procedures.
  9. To liaise with the Group Fire and Life Safety Manager and the Building Services Manager to ensure that the following procedures are implemented in accordance with the appropriate requirements.
    • Tenant Fire Safety Plan
    • Maintenance and testing of all fire and life safety equipment
    • Compliance of conditions of the Buildings Fire Risk assessment
    • Compliance with current legislation and company requirements in respect of current “Health and Safety” Law.
    • All statutory compliance and regulations
  10. To liaise with the Building Services Manager and Engineering Supervisor to ensure that the appropriate direction and support is provided in respect of the engineering/maintenance requirements of the building.
  11. To ensure that the necessary building engineering services operate correctly and efficiently and to monitor all energy related consumption in order to maximise potential savings.
  12. To ensure that all subordinates efficiently discharge their stated responsibilities.
  13. To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with CWG Waste Management Strategy.
  14. To liaise with the Car Park Manager in matters relating to the administration of car parking facilities for the building’s tenants on the Estate.
  15. To liaise with other CWL/CWML departments, as necessary, in respect of tenant facilities and administration.
  16. To liaise with the Personnel Department in order to maximise performance and contribution of building staff by the setting and achievement of objectives in respect of recruitment, training and motivation.
  17. To comply with all CWML operational, administrative and financial procedures.
  18. To formulate the building “Tenant Manuals” and to ensure that the stated rules and regulations for the building are implemented and updated as necessary.
  19. To convene staff briefing/consultative meetings as and when required.
  20. To prepare operational reports and to carry out other reasonable duties as requested by the Director, Building Management.
  21. To manage the reception services team in all matters relating to the buildings visitor and tenant access requirements.
Health Safety & Welfare, Environmental and Quality Management Responsibilities
Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental Responsibilities
All Staff are required to follow the Canary Wharf Group plc (CWG) Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and associated documents.

Quality Management Responsibilities
All staff are required to comply with CWG Quality Management System requirements detailed within the Company Quality Manual & Policies, and to ensure that all Procedure; Plans and Forms within InfoBase are effectively implemented to meet the set ISO 9001:2008 Quality Management Standard.

Person Specification
  1. A relevant professional qualification is essential, with membership of a professional organisation being desirable.
  2. Experience of premises and environmental management of multi-occupied properties with both office and retail space is essential.
  3. A sound knowledge and appreciation of technical and operational facilities required by prestigious and “intelligent” buildings.
  4. In-depth knowledge of all aspects of facilities management and ideally have a strong background in office fit-outs, approvals and leases
  5. The incumbent must be numerate, possess excellent communication skills and have the ability to motivate/organise staff resources effectively and efficiently.
  6. Best practice facilities management experience, including performance management, quality assurance technique.
  7. Experience in financial and budgetary control/management.
  8. Ability to manage multiple complex projects and write concise comprehensive reports.
  9. Capable of implementing strategy through development of policies and procedures.
  10. Knowledge and understanding of Health and Safety to IOSH/ NEBOSH standard.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online or send your cv and covering letter to: Personnel Department, Canary Wharf Group plc, One Canada Square, Canary Wharf, London, E14 5AB.

Closing date for applications is Monday 20 May 2019